How a Global Telecommunications Org Transitioned Its Software Asset Management Platform

The Challenge

The organization first engaged Anglepoint’s services in May 2022, where they selected the IT Asset Management (ITAM) specialist as its Managed Service provider under a five-year contract. Anglepoint was initially supporting the client’s top 11 publishers levering Flexera One, helping the organization to reduce IT waste, mitigate compliance risks, and optimize software utilization.

However, the organization’s software estate was complex. It consisted of numerous software publishers and global business units, and internal teams that relied on different tools. While the SAM team relied on Flexera One as its platform of choice, other parts of the business—most notably the IT teams—had elected to deploy ServiceNow. This dual-platform setup led to rising costs, siloed data, and governance challenges that made it harder to see a complete picture of the software estate.

To gain consistency and better control, the client decided to standardize on one platform. With concerns over the data quality from Flexera One, the organization decided not to renew this contract and to operate its SAM program under ServiceNow SAM Pro.

With only five months before its Flexera One contract expired, the organization was under significant pressure to implement ServiceNow SAM Pro quickly. While ServiceNow would be managing the technical implementation, the client required additional support to establish best practices, ensure quality, and operationalize the new platform. After three years of close collaboration, the company saw Anglepoint as a trusted advisor. Aware of Anglepoint’s dedicated ServiceNow practice team, the organization sought assistance once again.

The Solution

Implementing new SAM technology — such as ServiceNow SAM Pro — is inherently complex, but it is only a small part of the work involved in achieving ongoing value. To achieve lasting value, organizations need licensing expertise, strong governance, and knowledge of major publishers. Anglepoint’s knowledge in these areas was vital to the smooth transition to the new SAM platform.

Anglepoint established a cross-functional team of subject matter experts (SMEs), ServiceNow tooling specialists, and Client Success resources. This team worked closely with the client’s project sponsor, SAM leaders, and ServiceNow technical managers through daily check-ins to keep every milestone on track and every stakeholder aligned.

A core focus of the project was the full extraction and migration of entitlement, contract, and catalog data from Flexera One into ServiceNow SAM Pro. Rather than a simple lift-and-shift, Anglepoint’s SMEs rebuilt key elements natively in ServiceNow—most notably recreating the software catalog with ServiceNow models at the center. Throughout, the team performed rigorous quality checks and validated all data prior to import. The project culminated in a targeted software asset reconciliation in ServiceNow, confirming that migrated records were used to provide a license position. This gave the client the confidence to fully retire Flexera One.

Anglepoint also recommended the implementation of its ServiceNow Store application for IBM sub-capacity, a solution co-developed by Anglepoint and ServiceNow. This enabled the client to meet stringent IBM reporting requirements without the need for the IBM License Metric Tool (ILMT), and reduced audit risk through enrollment in a specialized IBM Program.

Despite the tight timeline, Anglepoint maintained structure and clarity throughout the transition. Throughout this process, Anglepoint was on hand to provide education to help the client understand the differences between Flexera One and ServiceNow SAM Pro.

With the transition now complete, Anglepoint continues to serve as the organization’s trusted SAM advisor, providing ongoing publisher onboarding, ServiceNow SAM health checks, license optimization recommendations, and guidance for continuous platform optimization.

Results

• Confident SAM platform transition: Retired Flexera One and transitioned SAM operations to ServiceNow SAM Pro, embedding SAM within the broader ServiceNow platform to enable smarter decision-making, improved visibility, and reduced risk.
• Reduced technical complexity: The process of consolidation reduced overall costs around the client’s SAM Tool Infrastructure.
• Cost avoidance and efficiency: The client retired Flexera One before renewal deadlines, avoiding major license renewal costs. Additional savings were realized by eliminating the need for Flexera support staff and leveraging the existing ServiceNow team.
• Strengthened partnership: The project further solidified Anglepoint’s role as a trusted advisor, leveraging its deep expertise across both Flexera and ServiceNow to guide the client through a complex, time-sensitive transformation.