U.S. Health Insurance Subsidiary Maximizes Flexera One Investment Through Effective Entitlement Management
Company Profile
This U.S.-based not-for-profit, part-government agency is a specialist division within a subsidiary of a major health insurance provider. Its complex operating model—with procurement processes managed centrally at a group level—led to significant challenges in managing software entitlements. Even with Flexera One and SAP Business Network (formerly Ariba) in place, the agency struggled to use them effectively. As a result, it lacked visibility into license positions, faced inconsistent contract renewals, and saw limited return on its investment.
With a small internal ITAM team and fragmented processes, the client engaged Anglepoint to establish a scalable entitlement management strategy and maximize the value of its existing tools.
Leveraging its understanding of the group’s ecosystem, Anglepoint gained full visibility into procurement and entitlement data. By analyzing five years of software spend, Anglepoint was able to prioritize the client’s top 20 software publishers and lay the foundations for the creation of a governance framework around proactive license management. This, coupled with a comprehensive training program, saw the client transition from reactive, ad-hoc software asset management to a centralized, proactive, and data-driven approach that maximised the value from its investment in Flexera One.
The Challenge
This client has a complex operating model where many of its critical business processes, including software procurement, are managed centrally by an overarching group organization. Although the client had access to Flexera One, it was not being utilized for entitlement management. At the same time, their SAP Business Network was not being leveraged effectively to track contract renewals.
Instead, the team relied on ad-hoc consumption reports generated through Technopedia, a component of Flexera One. These reports failed to provide a comprehensive view of the client’s software entitlements and made it difficult to reconcile the data between the licenses managed at a group level and those in use by the subsidiary.
With only a small internal team to manage the process and an underutilized Flexera One deployment, the client was seeing limited return on investment. It therefore turned to Anglepoint for expert support.
Anglepoint was uniquely positioned to assist, having previously worked with the client to lead its onboarding on to IBM’s Authorized SAM Provider (IASP) program in 2022. This proven experience made Anglepoint the natural partner to help with this project.
The Solution
The first step was to gain access to the relevant entitlement data. By integrating insights from Flexera One and SAP Business Network, Anglepoint developed a complete view of the client’s procurement and supply chain processes. This gave the client clear visibility into both contracts and entitlements.
With this knowledge in place, Anglepoint focused on establishing a clear entitlement management process. As no standardized approach previously existed, the team worked closely with application owners across the organization to design and implement a tailored framework.
Given the number of software vendors involved, Anglepoint prioritized efforts by analyzing five years of historical software spend. This analysis allowed them to categorize software vendors into two groups: the top 20 priority vendors, which required an enhanced standard, and long-tail publishers. This publisher prioritization formed the basis of building a centralized entitlement management strategy within Flexera One.
At the same time, it was critical that Anglepoint aligned the data with the corresponding stakeholders. Due to organizational complexity and ongoing personnel changes—both within the client and the group—this stakeholder alignment proved challenging. However, Anglepoint successfully identified and engaged the appropriate contacts for the top 20 vendors.
Anglepoint built a centralized entitlement tracker in Flexera One to monitor software licenses for these key publishers. A key advantage of this approach is Flexera’s built-in renewal calendar, which allows all stakeholders to anticipate upcoming contract expirations. Additionally, the group’s introduction of a 90-day contract renewal notice policy further supported this process, encouraging a more proactive and coordinated approach to entitlement management across the business.
To ensure that the client’s small and dedicated ITAM team understood how to effectively manage the new process in Flexera One, Anglepoint carried out extensive training. The sessions demonstrated how to upload licenses, prepare and maintain the system, how to process entitlements, and correct any errors.
Currently, Anglepoint continues to support monthly uploads on the client’s behalf. All changes are documented using a Flexera import template, approved by the client, and then uploaded to maintain data reconciliation and accuracy.
Results
Strategic Entitlement Management Framework Established: The client and all key stakeholders now fully understand the entitlement management process and how to proactively engage with it.
Full Transparency of Data: By reconciling the data from across the organization and at a group level, key stakeholders now have full visibility into license positions for the top 20 software publishers.
Optimized Use of Flexera One: Through improved processes and targeted training, the client is now realizing significantly greater ROI from its Flexera deployment.
Proactive Renewal Management: Flexera One’s renewal calendar, combined with the new 90-day notice policy, ensures entitlements are managed in advance, reducing risk and improving operational efficiency.
Through the introduction of a robust governance framework around entitlement management, Anglepoint has maximized the client’s Flexera One investment and enabled the organization to manage its assets more proactively.