Best Practices to Build an ITAM RACI That Drives Real Program Value

AUGUST 18, 2026 | 11AM ET | 4PM BST

A RACI chart, short for Responsible, Accountable, Consulted, and Informed, is a responsibility assignment matrix that maps roles to activities across a business process. When applied to an ITAM program, it defines who does what, who approves it, who weighs in, and who needs to stay in the loop.

But a strategically developed ITAM RACI can go far beyond documentation. At Anglepoint, we've built RACIs with organizations across every industry and size. What we've found is that the RACI itself is only part of the value. The process of building one, when done right, drives alignment, surfaces hidden dependencies, locks in cross-functional commitment, and sets your program up for lasting success in ways most teams never anticipated.

Join Chris Hayes as he shares how organizations are using their RACI to accelerate program maturity in ways most teams never considered.

What You'll Walk Away With:

• A clear understanding of what a RACI is and how it applies to ITAM
• Practical guidance on whether to design your RACI around your current state or your future state
• Strategies for using the RACI process to gain alignment and commitment across teams who don't report to you
• Techniques to eliminate ambiguity, establish common language, and highlight cross-department dependencies
• Best practices for keeping your RACI "living" and aligned to your governance model as your program evolves
• Real-world RACI examples from clients in federal, manufacturing, and IT managed services environments
• And more

Register today to reserve your seat!

Chris Hayes
Principal Solution Architect
Anglepoint